蚂蚁国际-Merchant Services & Support Lead-WorldFirst
面议
投递简历
{{hasFav===true?'已收藏':'收藏'}}
请用微信扫一扫
分享
海报
职位来源于招聘企业官网，本招聘网站仅为帮助求职者更好的了解企业和职位，如有侵权，请联系我们删除。
职牛AI助手
https://bullsjob.com/upload/jobsanalysis/pages/20250810/4a4f21d4836d2e1dc5186720247cadeb.html
岗位职责：
基础信息 工作地点：杭州、广州 工作年限：5年以上 所属部门：蚂蚁国际 学历：本科 发布时间：2025.06.25 职位描述 • Lead the outsourced Account Manager team to deliver tailored service solutions for tiered merchants, ensuring an optimal platform service experience. Proactively drive merchant fund inflows and FX transactions to foster the growth of WorldFirst’s business. • Communicate and work cross-functionally with expert Relationship Managers, Sales & Partnerships team to service and delight our customers • Demonstrate great product knowledge，and keep up with new WorldFirst product functionalities and able to identify suitable customer. Offer client the right new prduct to help customers success with WorldFirst • Possess strong risk awareness and collaborate daily with Risk, AML, and Compliance…teams to ensure seamless coordination and safeguard merchant account security. • Possess foundational knowledge of financial systems and collaborate with the Customer Funds team to resolve customer fund related issues • Communicate articulately and probe intelligently to gain insight into the customers' experience • Provide excellent & speedy service, so that our customers happily continue to choose us & grow their businesses with WorldFirst day after day • Be our "customer voice" representative by updating records and highlighting any issues quickly for urgent resolutions 职位要求 • Exceptional leadership and coaching skills to lead a team of Customer service/support representatives and Customer Success Managers- knows how to build a high performing team and drive results whilst having fun together • Keen client relationship/ account management/ customer service focus • Attention to detail • Proficient in Mandarin and English Service and business support experience in the financial industry, banking industry, payment industry and other relevant industries preferred • Possess industry insights and demonstrate the ability to identify the needs of both internal and external stakeholders. Open to diverse opinions and challenges, capable of finding mutual interests, proposing balanced solutions, and creating value for both customers and WorldFirst • Extensive experience in project management, with good ability to design strategies, SOPs, and plans to drive 0-to-1 projects. Possess strong logical thinking skills, with the capability to identify potential and existing risks proactively, and the ability to develop solution/result-oriented plans to manage risks effectively, ensuring successful project execution and outcomes. • Excellent communicator- verbal and written • High collaboration & team orientated ethic • Strong numerical & analytical skills • Fun seeker with a positive outlook on life
蚂蚁科技集团股份有限公司
杭州、广州
最近登录时间：2025/08/09 02:21:05
最近登录IP： []
企业营业执照已通过 平台认证
以上资料仅供参考，请求职者 规避求职风险
本地招聘求职群
分享平台最新优质高薪职位，欢迎入群。
职位信息秒传手机
