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岗位职责：
部门介绍 Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! 岗位职责 1.系统管理：负责客服系统的日常维护、配置和版本更新，确保系统稳定运行。 2.需求管理：收集、管理各站点部门的系统需求，协调产品与技术团队进行功能开发及优化。 3.数据分析：监控系统性能，分析使用数据，提供优化建议以提升工具的使用效率和用户体验。 4.培训支持：为客服团队提供系统使用培训，编写相关操作手册和指导文档，支持现场答疑。 1.System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations. 2.Requirement Management: Collect system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization. 3.Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience。 4.Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed. 岗位基本要求 1.具有2年以上服务工具运营或相关岗位经验，熟悉工具运营流程和常用工具的使用。 2.具有良好的跨部门协调能力，协调各方资源推进工具建设。 3.能熟练运用英文沟通，有良好的学习能力。 1.Over 2 years of experience in service tool operations or related roles, with a solid understanding of tool operation processes and proficiency in using common tools. 2.Strong cross-departmental coordination skills, capable of aligning resources to drive tool development. 3.Proficient in English communication with excellent learning ability. 岗位亮点 在 Keeta，你将亲历美团全球扩张的宏伟蓝图，见证行业影响力从中国走向世界，积累开拓全球市场的实战经验，拓宽你的国际化视野。 At Keeta, you'll be part of Meituan's ambitious global expansion journey, witnessing the industry's influence extend from China to the world. You'll gain hands-on experience in navigating global markets and broaden your international perspective.
美团科技有限公司
北京市、广州市、圣保罗、利雅得
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